THE FOODWATCH PLATFORM
Foodwatch is a cutting-edge digital platform for food safety and nutrition anchored in Dubai Municipality's vision of making Dubai the healthiest, happiest and the most sustainable city.
The Platform
The Food Safety Department of Dubai Municipality developed the Foodwatch platform to facilitate data exchange between authorities, food businesses, service providers and consumers. By utilizing digital monitoring techniques, data analytics and customized applications, the platform will offer full traceability of foods with validated ingredient and nutritional information. Smart contracts, services and customized applications will deliver every user a unique experience based on their requirements. Digitalized exchange of data will enable delivery of real-time assurance based on predictive insight, from what went wrong to what is likely to go wrong.
All food establishments and related service providers must be registered on the Foodwatch platform as per the mandate of Dubai Municipality.
The Network
The platform will connect all stakeholders, products and processes in a unique and trusted digital network and make life better for everyone. When it reaches optimum utilization, Foodwatch will fundamentally facilitate trust among parties and decrease transaction costs by reducing duplication, reconciliation, and record-keeping tasks.
The People
A multi-disciplinary team from the Food Safety and Information Technology Departments of Dubai Municipality manages the Foodwatch platform. Authorized personnel from Science Tribune currently manage the data collection process.
Food Safety Mandate
Digital technology has the potential to affect every aspect of food safety, enabling organizations to identify and manage food safety risks more precisely. Foodwatch provides a powerful infrastructure that will not only digitalize documents, procedures and records, but also serve as an interface for real-time interaction. As a single platform that connects all users that includes the government, food establishments and service providers, Foodwatch will help users verify anything and everything with certainty across the food supply chain.
A Digital Identity
Every organization in the system and everyone using the system including the persons in charge (PIC) of food safety in every food establishment, food handlers, consultant, trainers and auditors will have a unique, safe and secure digital identity.
Near Zero Paperwork
Food safety management systems have been largely paper based and it costs both food industry and the government enormous time and resources to maintain and verify records and documents related to these systems. Foodwatch will transform this by building trust around digital, immutable, permanent and auditable record-keeping. Documents related to supplier verification, certification, product and process information, training documents, temperature monitoring records, pest monitoring program, cleaning and disinfection records etc. are some of the examples of documents that would be fully digitalized.
Traditional documents of approvals and permits that can be tampered with or could be lost will be replaced with 'Smart Permits' (inspired by smart contracts).
Data Driven Decisions
By moving to digital records, Foodwatch will open up information silos and enable data sharing and connectivity with other digital ecosystems. This will help Dubai Municipality and the food businesses make data-driven strategies and decisions.
Built in rules and algorithms in the platform will validate information and provide instant decisions and real-time permits. This will significantly improve the services offered by the Food Safety Department.
End to End Traceability
Foodwatch will make it possible to quickly trace food products to their source for enhanced food authenticity and safety. By connecting food producers, processors, distributors, supplier, retailers and regulators and by providing immutable records, Foodwatch will provide enhanced visibility and accountability throughout the food supply chain.
Have a look at the short video to understand more about FoodWatch via 
or click on this link
USING FOODWATCH
Food safety checks are an important part of a good food safety management system. A lot of paper-based records and follow up visits and calls need to be carried out to ensure that the food safety management system is working effectively. The self inspection tool on FoodWatch Connect is your ultimate tool to ensure that you not only record the checks, but also take follow up action at the same. It will help you manage food safety within your organisation and also manage your service providers such as training centers, suppliers, transportation contractors and pest contractors.
Role of Person in Charge:
A person in charge has to ensure that the food premises are clean and hygienic before the start of food operations in a shift. This should include a check of the entire area, equipment cleaning, floor, walls and ceiling and the surroundings. Once the check is made, the PIC has to enter the observations on the ‘Start up’ check. A simple ‘yes’ or ‘no’ is all that is required in the form of ‘checks’. If any problems are noticed, the PIC must use the ‘Equipment Check’ to enter the details of what was observed such as an unclean equipment or an area.
He or she has to check the food handlers before they start their work. If there are any ill employees, the person must be excluded from the work. Personal hygiene must also be verified at this time. Do not check the box if there are ill employees or personal hygiene issues.
If pest issues are found, you can directly send that observation to your contractor. Follow up action is automatically initiated in this case.
You MUST perform operations checks daily and if there are multiple shifts, before the shift begins.
Role of Secondary PICs
Food temperature checks must be verified regularly by the Secondary PICs ( operations folks such as the chefs, supervisors etc). As a part of your legal requirements, you must perform as many checks as possible to ensure that all products that you serve are cooked. Cooking, hot holding, cooling etc should be verified for every batch or based on your own risk assessment process. In the case of hot holding, temperature has to be verified every hour of holding. In the case of cooling, temperature must be recorded at the start and end of cooling.
However, not all data has to be entered in to Foodwatch Connect. Any deviations MUST be recorded. If there are no deviations, at least one record per process should be recorded per shift.
Equipment Check
In case there are any issues with the holding, with an associated equipment failure, details must be provided in the ‘equipment check’. For instance, if the hot holding temperature of rice is lower than required in a particular bain-Marie, the PIC has to record the temperature of rice and then add an additional record under ‘equipment check’ and indicate the action you have taken (say, schedule maintenance).
It is also important to verify the performance of the equipment daily. At least 4 different equipments must be verified daily and details recorded.
Food Delivery
Food should be accepted only from approved suppliers. Verify the supplier's Food Safety Performance status using Foodwatch. Simply search the business name of license and click on the QR code that appears on the entities interface to see their Food Safety Rating.
For checking the permit status of the Food Transportation Vehicle, type in the Plate number of the vehicle under 'Delivery check'. Report any un-registered vehicle directly to the Dubai Municipality.
Checking the delivery of foods and accepting what is safe and rejecting what is unsafe is a critical step in managing food safety. A business should record at least 4 checks in a day during receiving of food items. However, all rejections MUST be recorded on FoodWatch.
Food Permits
PIC's can use the Smart Permits tool to request permits for Layout Assessment, Approval of Consultancy and Training Companies, Approval of Food and Nutrition Safety Internal Trainer, Food Activity At Events, Mobile Food Truck, Non-Halal Food Activity, School Supply Permit, Kiosk, Vending Machine, Food Promotion and Temporary Permit for changes related to food labels or packages.
You can apply for Food Permits from the 'entity interface.' Find out here how you can easily apply for these permits.
While you are expected to check food temperature as per the Food Code and standard operating procedures in your establishment, you must always prioritize entry of details of ‘high risk’ foods on Connect. Remember, all exceptions must be recorded. Any deviation from the requirement must be Recorded on Connect.
Ensuring that all your preparation areas, equipment, food vehicles, and food handler details are on your entity interface is a Pre-requisite to using FoodWatch connect.
FoodWatch Connect has a very powerful data analysis system at the backend and you will be able to see different trends over time. Primary PICs can use dashboards to view the performance.
FoodWatch Platform User Training
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1 |
September 19, 2023 |
11:00- 12:00 PM |
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2 |
September 20, 2023 |
11:00- 12:00 PM |
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3 |
September 26, 2023 |
11:00- 12:00 PM |
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4 |
September 27, 2023 |
11:00- 12:00 PM |
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5 |
October 3, 2023 |
11:00- 12:00 PM |
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6 |
October 4, 2023 |
11:00- 12:00 PM |
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7 |
October 10, 2023 |
11:00- 12:00 PM |
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8 |
October 11, 2023 |
11:00- 12:00 PM |
Free Online Learning Modules for Food Safety
Take benefit of the free online training materials from Dubai Municipality. Just click on the modules to learn more.
Training Program for Food Handlers
Food handlers can take free online learning now through the links below.
Module 1: Introduction Personal Hygiene (English/ Arabic/ Urdu/ Malayalam)
Module 2: Introduction to Food Hazards and Control Measures (English/ Arabic/ Urdu/ Malayalam)
Module 3: Introduction to Supplier Management (English/ Arabic/ Urdu/ Malayalam)
Module 4: Introduction to Pest Management (English/ Arabic/ Urdu/ Malayalam)
Module 5: Food Safety Critical Control Points (English/ Arabic/ Urdu/ Malayalam)
Module 6: Egg Safety
Training For Person-in-Charge (PIC)
Module 1: Introduction to digital documentation of food safety using Foodwatch
Module 2: How can a Person in Charge Manage and Verify Safety of Delivery Vehicles
Training Program for Food Delivery Personnel
Food delivery personnel free online learning now through the links below.
Module 1: Introduction Personal Hygiene
Module 2: Introduction to Food Hazards and Control Measures
Module 3: Introduction to Food Suppliers and Requirements for Safe Delivery of Foods
Module 4: Precautions for ensuring safety of delivery bikes- Demo Video
Module 5: How can a Person in Charge Manage and Verify Safety of Delivery Vehicles
Updates in Guidelines to Dealing with Surplus Foods and Meals
Last updated on 09 January 2023, 13:00 hrs
Guideline in Arabic
Updates in Requirements for Integrated Training Management System for Food Establishments
Last updated on 02 January 2023, 08:00 hrs
Requirements for Integrated Training Management System for Food Establishments
Updates in Requirements for Food Transportation and Delivery Vehicles
Last updated on 29 November 2022
Requirements for Food Transportation and Delivery Vehicles
Guidelines in English and Arabic.
Updates in Requirements Related to Wearing of Masks
Last updated on 11 November 2022, 11:00 hrs
Further to the changes in the Covid-19 precautionary measures, staff serving food to customers in restaurants, coffee shop etc. are not required to wear a mask.
Updates in Requirements Related to Wearing of Masks
Last updated on 01 October 2022, 19:50 hrs
“Further to the changes in the Covid-19 precautionary measures, staff serving food to customers in restaurants, coffee shops, etc. are required to wear a mask."
عطفا على التغييرات في التدابير الاحترازية لـكوفيد19:
لبس الكمامة الزامي للعاملين الذين يقدمون الأطعمة للزبائن في المطاعم والمقاهي وغيرها .
Updates in Requirements Related to Wearing of Masks
Last updated on 30 September 2022, 18:30 hrs
In line with the decisions adopted by National Emergency Crisis and Disaster Management
Authority, please be informed of the following:
- This circular cancels all previous circulars in terms of Covid19 restrictions
- Food service staff (waiters and waitresses) who serve food to customers are required to wear masks.
Guidelines to all the Grease Trap Cleaning Company for maintaining and cleaning grease traps, and transporting the waste to the grease trap waste recycling plant (Arabic & English), the sizing methodology, and the sizing calculator
To all grease trap cleaning companies see below the guideline links for maintaining and cleaning grease traps, and transporting the waste to the grease trap waste recycling plant (Arabic & English), the sizing methodology, and the sizing calculator.
Guideline (Arabic):
Guideline (English):
Grease Trap Sizing Methodology:
https://envirol.ae/wp-content/uploads/2015/11/Grease-Trap-Sizing-Methodology.pdf
Grease Trap Size Calculator:
https://envirol.ae/grease-trap-size-calculator/
Updates in Requirements Linked to Capacity and Social Distancing
Last updated on 25 February 2022, 17:30 hrs
In line with the decision of the Supreme Committee of Crisis and Disaster Management, the capacity restrictions on food establishments have now been removed. Food establishments can return to pre-COVID 19 conditions with 100% capacity. Note that conditions related to the wearing of mask and disinfection protocols remain unchanged.
Sheesha cafes can return to 100% capacity with strict adherence to the standards of the Federal Tobacco Control Law (2 square meters per person in the smoking area).
Updates in Requirements for Social Distancing
Last updated on 3 November 2021, 19:30 hrs
The social distancing between individuals has been reduced from 2 M to 1 M.
Distance between tables and chairs in restaurants can be reduced to meet the revised requirements.
Updates in Protocols for Food Service Businesses (Restaurants, Cafeteria, Coffee Shops) and Shisha Cafe
Last updated on 12 August 2021, 08:00 hrs
The Supreme Committee for Emergency, Crisis and Disaster Management in the Emirate of Dubai has updated the preventive measures to be followed for COVID-19. Starting from 12th August 2021 the following changes apply:
- Distance between tables can be decreased from 2 m to 1.5 m
- Return to pre-pandemic operational hours
Other regulations and restrictions on food sampling and tasting, sushi conveyors etc remain unchanged until further notice.
Updates in protocols for Food Service Businesses and Shisha Cafe
Last updated on 17 May, 2021, 14:00 hrs
The Supreme Committee for Emergency, Crisis and Disaster Management in the Emirate of Dubai has updated the preventive measures to be followed for COVID-19. Starting from 17th May, 2021 the following changes apply:
- Increase seating capacity on single table to 10 person in restaurants and 6 person in shisha cafes
- Maintain 2 meter distance between tables at all times
- Restaurants, cafes and shisha cafes to close by 1.00 AM for service. Take-away and home delivery operations can remain open after this time.
Partitions cannot be used as an alternative for spacing between the tables.
Ramadan Specific Information for Food Service Businesses and Shisha Cafe
Last updated on 13 April 2021, 16:00 hrs
Further to the memo from the Dubai Economy (DED) dated 12 April 2021, dine-in facilities in food establishments can remain open during the holy month of Ramadan. Additional permits are not required to offer dine-in, take-away, and home delivery services.
Dine-in areas can remain open without additional screens and curtains.
Outdoor seating areas should remain closed for service until iftar time.
Shisha cafés should remain closed until the iftar time.
There are no changes in the closing times. All food businesses and shisha cafés must close at 4 am.
Take-away, drive-through, and delivery services can be continued.
Restaurant Closure Time
Last updated on 09 April 2021
Restaurants, cafe's are required to close dine-in services at 4.00 am.
Take-away, drive-through, and delivery services can be continued.
Social distancing requirement of 3 meters between tables remains unchanged.
Shisha cafe's must close at 4:00 am.
Circular Number 45, Version 7 has been released for Food Establishments
Last updated on 24 January 2021
Circular number 45 has been revised with changes in the following:
- Table to table distance for dine in facilities have to be maintained at 3 M. The distance has to be measured from the edge of one table to the other. The use of physical barroers and separators will not serve as an alternative for distance between the table.
- Maximum number of guests in a table must be limited to 7 per table.
For further details, visit the website of Dubai Municipality
Circular Number 45, Version 3 has been released for Food Establishments
Last updated on 24 September 2020
Circular number 45 has been revised with changes in the following:
- Table to table distance for dine in facilities have to be maintained at 2 M. Physical barriers can be used when distance cannot be maintained.
- Maximum number of guests in a table must be limited to 8 per table. Do not keep large tables together.
Check the Foodwatch Messenger for more details.
New Requirements for Sale and Display of Defrosted Chicken
Last updated on 12 August 2020
Supermarkets and Departmental Stores are required to strictly follow the below instructions from Food Safety Department in Dubai Municipality
- In case of displaying/ selling pieces or parts of defrosted chicken (marinated or not marinated), there should be a clear and legible label on the package or the display area clearly stating that the product was ‘Defrosted’ and the declaration must be made in Arabic & English.
- It`s prohibited to display or sell whole chicken that has been defrosted
- There should be complete segregation in the display chiller between the defrosted chicken items and the fresh chicken items that have been locally produced or imported.
- A sign board with (Defrosted items should not be refreezed) should be fixed in the display area for defrosted chicken.
- PIC`s should assure that the establishment will not receive nor handle any defrosted chicken items which is not meeting the above mentioned requirements.
Updates on Requirements of Food and Beverage Outlets -4
Last updated on 19 June 2020
The Food Safety Department has updated the following requirements:
- Food service business can now use traditional plates, glassware, cutlery and utensils after effective cleaning and disinfection using methods recommeded in the Food Code. Use of disposable plates, cups etc are no longer mandatory.
- Buffet services can be opened in food service business with restrictions. Food must be served by the service staff and beverages must be served on the tables. Customers should follow social distancing requirements while queuing and shall not be allowed to touch any common utensils.
Updates on Requirements of Food and Beverage Outlets -3
Last updated on 15 June 2020
The Food Safety Department has updated the following requirements:
- Food service business can now use traditional plates, cutlery and utensils after effective cleaning and disinfection using methods recommeded in the Food Code.
- Seating capacity must be maintained with social distancing rules in place. Any two customers who are not from the same household or family must be seated at a distance of 2 M between each person.
- Distance between two tables can be reduced if physical separators are used. Such separtors must be installed in a way that it provides complete physical barrier between the individuals seated on the different tables. The separators must be of appropriate height to fully separate customers seated in two different tables.
Updates on Requirements of Food and Beverage Outlets -2
Last updated on 28 May 2020
The Food Safety Department has updated the following:
- Food and beverage outlets can function in their full capacity with social distancing measures in place.
- Dine-in permits are not required for restaurants.
- Stand-alone food and beverage outlets and outlets in hotels can now allow entry of children from all age groups and also individuals older than 60 years. The restrictions for this age group still apply for the outlets inside malls.
- Follow the opening and closing times provided as a part of the National Sterilization Program
- Caterers that supply to floating restaurants and cruises can resume operations.
For further details, refer to the memo dated 26 May 2020. The latest circulars are posted here.
Updates on Requirements of Food and Beverage Outlets -1
Last updated on 26 May 2020
The Food Safety Department has updated the following:
- Food and beverage outlets can function in their full capacity with social distancing measures in place.
- Dine-in permits are not required for restaurants.
- Age restrictions still apply for entry to food and beverage outlets. Children between the age of 3-12 and gusts older than 60 are in the restricted category.
- Follow the opening and closing times provided as a part of the National Sterlization Program
For further details, refer to the memo dated 26 May 2020. Latest circulars are posted here.
Dine-in :Timing Restrictions for Restaurants
Last updated on 19 May 2020
The Food Safety Department has updated the timings allowed for restaurants for dine-in customers. From the 20th of May 2020, Dine-in must be completely closed at 7:00 PM. However, take-away and home delivery services can continue with necessary precautions in place.
Dine-in Permits Open for Restaurants
26 April 2020
Restaurants that have indoor dining area can now offer dine-in facilities to customers. Check the dine-in permits page for more details.
To find more about Dubai Municipality's food safety requirements, 
Frequently Asked Questions (FAQs)
Last updated: 14/01/2023
1- What type of organizations and businesses need registration on FoodWatch platform?
The following businesses should be registered on FoodWatch.
- All food establishments including food trucks, and kiosks*
- Pest management companies
- Food safety training centers
- Food safety certification bodies
- Grease trap cleaning companies
- Water tank cleaning companies
- Food transportation vehicle suppliers
- Manpower (food handlers) suppliers to food establishments
- Vehicle Approval centers
- Food Packaging Material Supplier
Every business registered in FoodWatch is called an 'entity.' An entity requires a specific location and a Primary PIC who can manage the data.
*In the case of catering companies that operate in multiple sites under the same license, all sites should be registered as 'sub entities' under the main license entity.
2- How should a hotel with multiple restaurants register on FoodWatch?
The hotel should register first using the license number as a 'main entity' and the restaurants in the hotel should be registered as 'sub-entities'.
Contact the FoodWatch support team for registering and mapping the entities and sub-entities.
If there are restaurants with independent licenses that are leased out, the restaurant must be registered as a separate entity and not as a sub-entity.
3- How should a caterer with multiple sites register on FoodWatch if all sites are operating under the main license?
The caterer must register the main entity under the license and then create sub-entities for all the individual sites. The caterer must designate PICs in each site to carry out the opening checks, delivery checks when ready-to-eat food is delivered on-site, and process and equipment checks.
Sites that are not active must be deactivated immediately.
4- What is the role of a Primary PIC?
Every food business must have a Primary PIC registered and linked to the entity. The primary PIC will be able to use the various functionalities of the FoodWatch platform including food safety checks, adding the data of food handlers, requesting training, adding suppliers, and managing all the relevant data essential for food safety management.
5- What is the role of a Secondary PIC?
The business can also designate one or more secondary PICs who can perform food safety checks. The secondary PIC has limited access to other functionalities.
6- How can food permits be obtained through FoodWatch?
- Primary PICs and Technical experts can apply for new food-related permits through the FoodWatch web portal.
- In FoodWatch, open the ‘Smart Services’ tab to apply for the permits. All requirements relevant to the permit will be shown when the permit request is opened. Ensure that the requirements are met before the permit is applied.
- Renewals of food permits can be done by FoodWatch Portal. However, renewals can be done only if there are no changes in the information provided at the time of obtaining the first permit.
7- Should all PICs be trained and certified in food safety?
All secondary PICs must be formally trained and certified as a Food Safety Person in Charge in Dubai. The PIC must complete the training relevant to the type of food business, and obtain the certification after formal training and assessment.
Primary PICs in a food establishment can be the owner or the manager of the food business. It is not mandatory for the Primary PICs to have formal training if they are not involved in conducting the food safety checks. However, there should be at least one other PIC in such an establishment with an 'Active' status to ensure that food safety requirements of Dubai Municipality are met.
8-Why should the PICs complete 7 days of food safety checks before obtaining the PIC certification?
Dubai’s digital strategy requires individuals in the city to be digitally empowered with knowledge on how to use and utilize the systems relevant to them. PIC training is a qualification linked to the food safety competency of the person and digital literacy is one of the core competencies required. Conducting the PIC checks before the training not only provides the PICs with a background on what checks are relevant to food safety, but also enables them to understand the concepts during the training better.
People who have no role in food safety management should not be a part of the FoodWatch system as it dilutes the principles of leadership and management in food safety. Efforts must be taken to ensure that PIC certification is not seen as a normal ‘training’ program. Instead, PICs must be a recognized component of the food system with the primary role to ensure food safety in a business.
9- What does the 'Active' status indicate?
Active status indicates that the PIC is actively conducting food safety checks in the food business. FoodWatch platform evaluates the performance of the PIC based on the checks conducted during a week (Monday to Sunday).
10- If my status is “Inactive” , will it limit my access to FoodWatch Features?
The status will not affect any of the features.
11- Why does the status stay 'Inactive' even after the checks were performed?
The score on the PICs profile indicates the score from the week before. The score will be updated once the PIC completes 7 days of checks.
12- How many Start-up or Opening checks should be conducted in a day?
The start-up or opening check must be conducted at the beginning of every shift. Before the food handler starts the work, the PIC has to ensure that
- the staff are hygienic and free from any illness and injury
- ensure that the premises and equipment and clean and ready for food preparation
- ensure handwash facilities are ready
- ensure that any pest incident is reported to the pest contract company immediately
- ensure that food storage and transportation equipment are good
- conduct any other checks relevant to food safety
13- What should the PIC do if an undesirable incident related to food handler is noticed?
- If the PIC notices a food handler with illness, the illness must be reported by selecting the name of the food handler from the drop-down list on the relevant inspection checkpoint. The PIC can designate another team member to take an action to exclude the employee or designate the action himself or herself.
- Once the incident is designated to a PIC, the task will appear on 'Action' in the app and 'bell icon' or 'pending action' list in the web portal. The designated PIC has to close the incident reported to them by entering the action taken in the remarks column.
14- What should the PIC do if an undesirable incident related to premises or equipment is noticed?
- The PIC must ensure that the relevant area or equipment is selected and reported. Along with the reporting, the work should be assigned to the designated team member (from the dropdown list that appears when the issue is reported.
- Once the incident is designated to a PIC, the task will appear on 'Action' in the app and 'bell icon' or 'pending action' list in the web portal. The designated PIC has to close the incident reported to them by entering the action taken in the remarks column. The bell icon disappears once the action is taken.
How should the PIC conduct process checks?
Process check functionality on FoodWatch is designed to identify problems in processes, particularly the ones that are critical to food safety.
A food business must record at least 4 process checks in a day and additional checks can be made if necessary.
How should the PIC conduct equipment checks?
The PIC should verify the status of the equipment while it is in use. This is to ensure that the food is safe. The checks related to equipment can include cleaning, functionality, ability to hold food at a specific temperature, or the ability to cool foods.
Cleaning checks must be conducted before the use, or during the use if the use is prolonged.
15- What is the relationship between process check and equipment check?
Process checks help the PIC to identify any problems in the process steps. If a deviation is noticed, the next action would be to verify whether the equipment linked to that process is working properly.
For example, if the cold food in the buffet is found to be at 15 Deg C after an hour on the display, the PIC must check the equipment used for holding the cold food. If the equipment is faulty, the equipment status should be reported using the app.
16- If a food business conducts several food temperature checks in a day, should all the data be entered?
Food temperature checks can be done as many times as possible. However, considering the time and effort required to enter the data, only 4 or 5 records need to be made per day on FoodWatch. This should ideally be a mix of processes, particularly the ones involving high risk foods.
All deviations must be reported. Any deviation in the system must be reported on FoodWatch. For instance, if you find the temperature of hot food in the buffet at 55 Deg C, this is a deviation and thus must be reported.
Note that it is not about the quantity of data, but the quality. Regular checks are important to ensure that your processes are carried out in a way that food safety outcomes are achieved. Any deviations must be reported so that immediate action (correction) can be taken such a removal of food from the buffet when there is a temperature abuse, and corrective action can be taken by fixing the equipment before its used again. Looking at the long time performance of the equipment, the business can take preventive actions such a replacing the faulty equipment with the one that has a better performance.
17- How does the supplier management system work?
Food safety in your business starts with the raw materials and services provided by your suppliers. For this reason, verification of the suppliers is an essential step before you obtain foods and services from them. By adding the supplier to your list on FoodWatch helps you to see their food inspection grade, and performance. This gives you an insight about the suppliers overall food safety performance.
18- How can a PIC report pest incidents their contractor (pest control company)?
Dubai Municipality requires all food businesses to establish digital contracts with the pest management company using the FoodWatch Supplier Management system. You can add suppliers in a matter of seconds once you are in the supplier management portal.
Once your contractor is added, all notifications regarding the pests will be directed to your supplier replacing the need to maintain records and calls.
19- How can a PIC manage grease trap and water tank cleaning contracts?
Add the grease trap or water tank cleaning company as a supplier first. Once added, a PIC can use the FoodWatch connect app to request for any service through the ‘Manage Services’ tab.
Do not maintain paper based records for grease traps. The history of cleaning can be viewed on FoodWatch platform.
In the similar way, water tank cleaning requests can be made online using the app or the web portal.
20- What are the working hours during Ramadan?
The official working hours for FoodWatch Team during Ramadan will be 9 AM to 6 PM, from Monday to Friday.
21- Can I register my food company if there is a remark in the trade license?
No, because it’s still inactive, the remark will be cleared when the food permit officer approves your kitchen layout.
For Food Business, you need to send the proposal layout along with a copy of the trade license and Ejari Contract to the permit team FoodPermits@dm.gov.ae.You will receive a response from the DM Permits Team within 24 hrs – if it’s approved, you have to proceed to Tasheel or DED to print the Trade License without the remark.
22- Can I register my technical service provider company (e.g. Cleaning Services) if there is a remark in the trade license?
No, you need to refer to your activity-related department in Dubai Municipality (e.g. Building dept) to remove the remark and get the final TL copy, then you can register your business in FoodWatch.
23- If I have a trading company, do I need pre-approval from DM Permit Officer?
No pre-approval required from food safety Department for trading activities. The Foodwatch team can register the license directly.
24- If my entity is not inspected yet by DM Inspector, can I apply for a food permit?
To apply for food permit, the entity must be inspected, the entity can apply once they get A,B,C grade only (except the trading activities with office based licenses).
25- If my activity in the trade license is Restaurant management only, can I register in FoodWatch?
You cannot register on FoodWatch.
26- For the Annual kiosk permit, what are the required documents from the licensing authority?
You need to provide a Permit from the licensing authority during the registration step.
27- To get a Food Activity at Event Permit, can I apply without DTCM approval?
You can apply for food activity at event without DTCM or DED permit, but you have to make sure that you take DTCM or DED permit , it will be with your responsibility.
28- Please Select Food!! why am I getting this message upon doing the process check?
You need to add your food items firstly before doing the process check:
- Login to FoodWatch ›› click on ≡ ›› Food Safety Management ›› Manage System ›› Food Information ›› Add food
- Or you can add it using the “ Menu” option: Login to FoodWatch ›› click on ≡ ›› FoodWatch QR ›› Create Menu ›› Then add your food items manually.
29- Which Web Browser is suitable to access FoodWatch Website?
Google Chrome.
30- Can I use my mobile to access FoodWatch?
You can use your mobile to access FoodWatch Connect App or FoodWatch QR Code. To access the website you need to use a desktop computer, laptop, tablet, or iPad.
31- Why cannot I find FoodWatch Connect App in Google Play or the Apple store?
You need to update your region to UAE.
To update Google Play Country: Click here
To update Apple ID Region: Click here
32- How can I register my training center in FoodWatch to get Food Safety Training Permit?
1- Contact foodtraining@dm.gov.ae to get the approval
2- Once you get the approval, contact Support@foodwatch.ae to register your company.
3- Pay the subscription fees of FoodWatch Registration (1000 AEDs)
4- login to FoodWatch, access Smart Services, Smart Permits, Approval and Permits
5- Apply for Trainer Permit, once you get the Approval you can Apply for Training center Permit.
6- Clear any required subscription fees of the permits
33- Which businesses can apply for Non-Halal Permit?
- Only licensed food establishments in Dubai with a food inspection grade of A, B or C with no major or critical violations linked to space/layout/practices can obtain the permit.
-5 Stars Hotels with sufficient facilities
-Individual Departmental Stores or supermarkets with a minimum area of 7000 SqFt can apply for the permit.
-Food trading establishment with warehouse in Dubai.
34- What is the Common Reason for Rejection of Non-Halal Permit?
- The establishment’s inspection Grade is D and below.
- The establishment does not comply with the non-halal food requirements.
35- What are the requirements of Non-Halal Permit?
- New permits to Supermarkets and Departmental stores will be limited to establishments that have at least 3 branches in Dubai
Stores need at least 7000 Sq Ft of Floor space and the handling area for Non Halal Foods should not be more than 300 Sq Ft.
Documents to be attached
- Trade License
- NOC from the owner of the building
- Lay-out approval of the whole supermarket (Contact: FoodPermits@dm.gov.ae)
- Lay-out of Non-Halal Area.
- Food Inspection Report
- Ejari
- Foodwatch Registration
- Restaurants that apply for the permit for the first time shall be a part of a 5 star hotel and must be fully run by the hotel and not leased out.
Stand-alone restaurants/facility will not be able to prepare, serve or sell pork. UPDATED Food Code 2 0 - Draft Version7 23 March 2021 - 8.7.4
For Clubs, Register the Main Trade License of the Club and add the restaurants as sub-entity on Foodwatch Platform.
Documents to be attached
- Lay-out approval of the Non-Halal Kitchen and Food inspection Report c/o Mr. Omer Hassan – 050-5899500/050-8044774
- NOC stating to where the non-halal items to be served
- Importation of Non-Halal Items with proper warehouse storage facilities.
Pork can be sold and display only inside the Supermarket/Hypermarkets complying with the relevant requirements.
- Valid Trade License with Food Activity issued from Licensing Authority in Dubai
- Food Importation including non-halal/FIRS (Food Import and Re-export System) registration and barcode registration and other food products requirements– c/o Food Trade Section foodtradefollowup@dm.gov.ae
- Food Inspection Report of the facility/warehouse in Dubai c/o Mr. Ahmad Omar – 055-4046096
- NOC from warehouse facility to be attached on applying on Foodwatch Platform.
- Foodwatch Registration
36- If I have “leased out” restaurant in a hotel with different trade license .. can I apply for non-halal food activity permit?
No
37- Can I get PIC Certificate of Food Trading via FoodWatch
No, the PIC certificate of a food trading company is different from food service business, you cannot get it via FoodWatch, for more information regarding PIC training of food trading, contact: foodtradefollowup@dm.gov.ae
38- If I have a restaurant management business activity, is it allowed to send Basic Food Safety Training (BFS) or PIC training requests to the approved training centers for my staff?
Yes, it’s allowed, unless the food handler is working under a Food establishment, at this time the food handler should be registered and linked to this entity,
In addition, if the food handler joins a new Food Establishment, the PIC of this entity needs to add him as an existing Food handler, and no need to get new BFS training if it’s still valid.
39- Can I get a Food permit or perform daily Inspections under my company if it’s Restaurant Management?
No, Restaurant Management is not allowed to get any Food Permit or conduct daily Inspections, unless there is food activity under the same trade license (e.g., Cafeteria)
40- If my company is a Manpower Supply Business, is it allowed to send BFS or PIC training requests for my staff?
Yes, and once the Food handler joins a new food establishment, the PIC of this company should add him as an existing Food handler, and no need to get new BFS training if it’s still valid.
41- How can I change the inspection checklist to easy business or any other category?
Login to FoodWatch ›› click on ≡ ›› Food Safety Management ›› Manage Inspection Checklist ›› Select the category ›› Save settings
42- What is the limit of adding PICs under my entity?
10 PICs, and if you want to add more, please contact Foodwatch Support Team (support@foodwatch.ae)
43- Can I register my company in FoodWatch with Initial Trade Name Reservation Certificate?
No, It should be a trade license.
44- How can I attend the free online sessions?
Access FoodWatch Website, click on the training tab, then choose your language.
45- Is it mandatory to mention the DED permit number if I am requesting for Permanent annual kiosk?
Yes, you should mention the permit number as a remark once you request for an Annual kiosk or Annual truck.
Login to FoodWatch ›› click on ≡ ›› Smart Services ›› Smart Permits ›› Approvals and Permits ›› choose the type of permit ›› then fill all the required fields, and mention the permit number in the remarks ›› Click on Send Request
46- How can I pay my FoodWatch or permit subscription fees by cash?
You can pay Dubai Municipality fees through all Al Ansari Exchange branches in the UAE using the voucher number
You can get the voucher number by accessing FoodWatch Website or sending the trade license copy to registration@foodwatch.ae
47- How can I check the validity of the Dubai Municipality Voucher?
You can check the status of your tax invoice via the Dubai Municipality Website.
Enter the voucher number ›› Pay Instantly ›› click on + ›› check the PV Status
48- What type of permits can be requested in FoodWatch by the companies from other emirates (outside Dubai)?
a- Food Activity at Events Permit
b- Temporary Permit for changes related to food label/packages
For more inquiries regarding Food Permits in Dubai, send an email to foodpermits@dm.gov.ae
49- How can I change my role from Food handler to Primary or Secondary PIC?
To change role: The PIC, Technical Expert, and Technical Contact must login with their account ›› Click on the Toolbar ≡ ›› Food Safety Management ›› Manage People ›› Entity - Food Handler Information ›› Change Role ›› Select the Role and User Type. The request will be revised, and it will be approved within 1 working day if it is complied with the requirements.
50- How can I change my role from Secondary PIC to Primary PIC or vice versa?
Login to your Account ›› Click on the Toolbar ≡ ›› Food Safety Management ›› Manage People ›› Entity - PIC user information ›› Change Role ›› Select the Role and User Type. The request will be revised, and it will be approved within 1 working day if it is complied with the requirements.
51- Can I get a Basic Food Safety Training without Valid Emirates ID
Yes, but you need to get your Emirates ID and update your FoodWatch profile within 3 months, otherwise, the training course will not be valid.
52- As a trainer, can I change the course name of my client after the confirmation step?
No
53-What is the validity of Basic Food Safety Qualification?
It’s Valid as long as it’s in FoodWatch
54- What is the role of Technical Expert and Contact?
- Technical Experts: is a person that has the knowledge and education to train, inspect, audit, consult anything related to food safety. TE’s must provide detailed information about their expertise. Note: Trainer from internal/external training centres are registered as Technical Experts.
- Technical Contacts: is a person that has the skills to perform a task. E.g.: pest control contractors, water tank cleaning contractors etc.
55- How can I register my business on FoodWatch?
For business registration on Foodwatch, Click here to fill the registration form. Once done, a FoodWatch representative will contact you within 1 working day.
For follow-ups, please contact registration@foodwatch.ae
56- How can I add my occupational health card?
There is no option in FoodWatch to add the occupational health card.
57- Is there an option to add my ISO or HACCAP certificate?
To link a valid ISO or HACCAP certificate, or to request a new one: login to FoodWatch, Access smart services, Digital Certification, then select your Certification Body and type of the certificate. Your certification body should receive the request and update it.
You can contact FoodWatch team for any other inquiries.
To reach the FoodWatch Officer, mail to support@FoodWatch.ae
Or call +971 4 2230457
To reach Foodwatch Team, send an email to support@foodwatch.ae or call +971 4 2230457 from Monday to Friday (7:00 AM-6:00 PM)
FoodWatch Support Videos
Food Safety Management - Manage System
FoodWatch Inspection – Platform
Foodwatch Inspection - Application
How to send training requests for PIC and Food handler
How to link an existing PIC to your Business
How to add food to Food Information
To meet Foodwatch agent in person, visit Dubai Municipality Al Kifaf Centre, next to Max (Al Jafliya) Metro Station.
The centre is open from 7:30 am to 3:30 pm, Monday to Friday.
Location click here
SORAT
Info Sheet
About the Program
Sorat is an initiative from the Food Safety Department of Dubai Municipality that aims to provide full nutritional information of foods to all consumers digitally.
In the first stage of the program, establishments will provide calorie information for at least five food items on their menu. This information can be easily accessed through the unique Foodwatch QR Code that will be displayed in these restaurants.
(click here to apply for the program)
How does it work?
Food service establishments will calculate the calories of foods based on the quantity of the ingredients and declare the information on the menu. Once the calculation is done, the establishment can apply for certification via Foodwatch platform.
(click here to see how)
(click this link for Menu Digitization and Nutrition Star Rating Certification videos)
Sorat program has four stages and the establishments have to progress from one stage to the other by completing the certification requirements for each stage. Foodwatch currently accepts requests for Stage 1 certification. However, food establishments can plan for the subsequent stages and keep the necessary information ready.
Establishments that are part of the program should make the following information available to consumers:
Stage 1 5 menu items with calorie information
Stage 2 50% of the menu with calorie and allergen information
Stage 3 100% of the menu with calorie and allergen information
Stage 4 100% of the menu with full nutrition and allergen information (specified by Dubai Municipality)
What are its benefits?
Food service establishments will get a rating and a certification that they can display to show their commitment to the community. Also, the establishment will be promoted on different platforms and will be recognized later by the Food Safety Department at Dubai Municipality.
How can you apply?
To request for support training, click on the link
SORAT SUPPORT WORKSHOP
Food service establishments can attend the monthly workshops focused on calculating the calories of foods and declaring the information on the Foodwatch QR code menu. Attend the workshop from 10 AM - 11:30 AM by clicking the suitable date as per below table.
| WORKSHOP DATES |
| April 4, 2023 |
| May 9, 2023 |
| June 14, 2023 |
| July 11, 2023 |
| August 15, 2023 |
| September 12, 2023 |
| October 10, 2023 |
SORAT INITIATIVE: REQUIREMENTS FOR NUTRITION AND HEALTH CLAIMS
IN FOODSERVICE BUSINESSES
What is the requirement?
Food establishments that claim about nutrition or health on their menus, display boards, advertising materials, and promotional materials in either digital or print format must complete prior certification from the Food Safety Department of Dubai Municipality. The certification process that can be obtained online free of cost involves three steps:
Step 1: Conducting the nutritional analysis of foods with claims using a recognized software program. The establishment that has already conducted an analysis need not redo the evaluation.
Each food item must be analyzed and the following details must be obtained:
|
Total Calories |
Total Fat |
Total Carbohydrates |
|
Protein |
Saturated Fat |
Dietary Fibers |
|
Sodium |
Trans-fat |
Total Sugars |
|
Cholesterol |
Added Sugars |
Step 2: List the food items on Foodwatch platform with information on ingredients and calories, and then request for Stage 4 Certification.
Step 3: Details of the ingredients, quantity, and information obtained from the software must be retained for inspection. This information must match with the food information on Foodwatch platform, and the values and methodology of calculation of nutrition will be verified by the Food Inspection Officer during routine inspections.
Which establishments need to be certified?
- Any food establishment that is using the term “healthy” or related terms, claiming healthy menus, healthy meals, or claiming any nutrition or health claims on their menu items, including “organic” claims. The establishments include restaurants, café, coffee shops, cloud kitchens, and catering facilities.
- Any food establishment offering “meal/diet plans.”
- Any food establishment selling foods with supplements (e.g. protein shakes).
How can you get more information?
You can request further assistance by sending an email to Nutrition@dm.gov.ae.